Terms & Conditions

1. By using the services of Airtelecom you agree that:

1.1.1. The username and password that you are using is your responsibility to keep confidential.

1.1.2. If your password is compromised it’s your responsibility to contact Airtelecom immediately to have your password changed.

1.1.3. You as the holder of the username and password issued to you are responsible for all payments in respect of your account for services rendered to you irrespective whether you used the service or not.

1.1.4. We will endeavour where possible to keep backups of any data sent or received using an Airtelecom account however it is also your responsibility to keep personal backups of any data sent or received via your Airtelecom account.

1.1.5. Airtelecom will always take the necessary actions to provide you with a safe and secure network.

1.1.6. Airtelecom will ensure that we take the necessary steps to keep your payment and banking details safe and secure and will not share this information unless we have your prior consent.

1.1.7. Airtelecom will ensure that we always keep your personal details safe and secure and we will not supply this information to any third party in accordance to the protection of personal information Act of 2013 (“POPI”) unless a quote is signed where a third-party needs the information to arrange installation of a service which serves as consent to share contact details. We have agreements in place with our third-party providers that they will not share our customers contact details for any reason and it will not be used for any other purpose than what is agreed upon.

1.2. By accepting these terms and conditions of Airtelecom you also agree to the acceptable usage policy of Airtelecom as set out from 1.2.1 to 1.2.10 below:

1.2.1. Never engage in any abusive emails or spamming including forwarding unwanted emails to persons not familiar to you or that hasn’t given their consent for you to do so.

1.2.2. Not to take any action to deceive or mislead any person by impersonating a person or entity or to disguise the origin of any data sent via the Airtelecom network.

1.2.3. Not to use the service to transmit anything defamatory, discriminatory, obscene, offensive, threatening, abusive, harassing, harmful, hateful, or which carries pornography, religious or racial slurs, threatens or encourages bodily harm, or which violates any person’s personal rights.

1.2.4. Not to use the service to make fraudulent offers to sell or buy anything, or for any type of financial scam, chain letter or pyramid scheme.

1.2.5. Not to use this service to in any way infringe the intellectual property right or any other rights of others including the transmitting or downloading of pirated software, movies, music etc.

1.2.6. Not to use the services of Airtelecom to transmit any viruses or any destructive features if damage is intended or not.

1.2.7. Not to use the service to collect email addresses or attempt to collect personal information about third parties without their consent.

1.2.8. Not to use the service to violate the privacy of Airtelecom and their users through hacking, password mining or any other means.

1.2.9. Not to use the services of Airtelecom for any other unlawful practice other than stated above.

1.2.10. The terms shaped or semi-shaped refers to the shaping or throttling of nonessential services like peer to peer, torrent and other large continuous downloads. This is to ensure stability of our network as well as provide all network users equal and fair access speed. Airtelecom will not shape or throttle any connection unless it is necessary or indicated as such a connection (shaped connection) but reserves the right to do so at any time when needed.

1.2.11. Home uncapped connections doing continuous downloads will be shaped accordingly. All non-essential protocols like torrent and P2P etc. traffic will always have the lowest priority on these connections. Airtelecom will not shape any connection that is being used for normal https browsing, email etc. Your connection will NEVER be capped, and we do not employ limp modes with soft caps or other shaping except where continuous downloading is being done.

1.2.12. Business uncapped connections doing continuous downloads will be shaped accordingly. All non-essential protocols like torrent and P2P etc. traffic will always have the lowest priority on these connections. Airtelecom will not shape any connection that is being used for normal https browsing, email etc. Your connection will NEVER be capped, and we do not employ limp modes with soft caps or other shaping except where continuous downloading is being done.

1.3. Should you not adhere to the terms and conditions and the acceptable usage policy of Airtelecom, we will endeavour where possible to communicate this to you in writing in order to prevent this from recurring, however should you not adhere to our communication we reserve the right to:

1.3.1. Suspend your service without further notice indefinitely or until the problem is solved.

1.3.2. Disclose information relating to the offense as well as personal information as may be required under the circumstances.

1.4. You acknowledge and agree that Airtelecom or any of the third party network providers may under the circumstances of the “Rica” act, be required to intercept, filter, read, delete, disclose and use communications sent or posted via the Airtelecom network or any of their third party network providers networks and that Airtelecom or any of their third party network providers will not be liable to you for any losses, liabilities, damages or claims or any related costs and expenses suffered by you as a result of Airtelecom or any of their third party network providers performing any action mentioned in this clause.

2.1. You agree to comply with all laws applicable to intellectual property rights in respect of any data files, and information accessed and stored by you using the Airtelecom network.

3.1. You hereby unconditionally and irrevocably indemnify Airtelecom and agree to hold Airtelecom harmless against losses, damages, claims, liabilities, arising, suffered, or incurred by Airtelecom or instituted by Airtelecom as a result from:

3.1.1. Your negligent use of our services

3.1.2. Your failure to comply with our terms and conditions

3.1.3. Any unavailability of, or interruption in the services of Airtelecom

4.1. The services we offer at Airtelecom are best effort services. We will endeavour to always provide our customers with the best possible service within our capabilities. We are however also dependent on external service providers such as Eskom and Telkom and can therefore not be held responsible for any loss of income or potential damages caused due to down time on any services provided by Airtelecom.

4.2. Airtelecom will provide warranties and representation in accordance with their third-party network providers as well as their hardware and software suppliers, however we cannot guarantee that our services will be uninterrupted, complete, timely and secure or error free at all times.

4.3. Please note that the internet services Airtelecom provide are meant for normal everyday use by individuals who want to make use of the internet for the purposes it was originally created which is to be a source of information. Where applicable, should Airtelecom become aware of any individual not using the internet for these purposes, we reserve the right to take the necessary precautionary steps to ensure that all our other users who use the internet the way it was intended to be used, still receive the best possible experience.

5.1. All internet services are charged upront in other words you pay for the service in advance. Services must be paid on time at all times even if you do not use the service unless the service is cancelled by following the proper cancellation processes. Not occupying the premises does not constitute a no use no pay situation All services are payable via debit order.

Debit orders will be deducted on the 1st day of every month except where the 1st day is on a weekend or on a public holiday. In this case the debit order will be scheduled for the next business day. If a customers’ debit order instruction is unsuccessful the customer will be notified as soon as Airtelecom-admin is aware of it.

The customer must then pay the full amount via electronic funds transfer before the 5th and send proof of payment to admin@airtelecom.co.za. to prevent the connection from being suspended. If payment is not received before the 7th of the month and proof of payment sent to admin@airtelecom.co.za, a R100 re-connection fee is added to the account. All outstanding fees must be paid before account is reinstated.

If a debit order instruction is unsuccessful for a second time and every time thereafter, a 10% transaction penalty fee will be charged to the customer account. Subscription fees are non-refundable. Airtelecom will not refund disabled connections in the case of non-payment.

5.2. In the case of late or non-payments we will endeavor to contact the customer and request for payment to be submitted. Should the customer refuse to submit payment accordingly or in the case where we are unable to reach the customer, we will submit the customer info to Accountability for collection. Accountability will send a written communication to the customer requesting that payment should be submitted within 20 working days. In the event of the full payment isn’t received within 20 working days the customer will be reported to Trans-Union Credit Bureau as defaulter and this listing will remain in place until full payment is received.

5.3. The monthly or top-up cap you purchase at any time becomes yours to use at any time and cannot be credited or refunded for any reason. In the case of wireless internet your unused data carries over never expires.

6.1. Airtelecom reserves the right to amend these terms and conditions from time to time. By using our services, you accept these terms and conditions. It’s your responsibility to review these terms and conditions regularly.

6.2. Should any of the parties decide to terminate the service for any reason whether mentioned herein or not this will only be deemed acceptable if the following is adhered to:

6.2.1. At least one calendar months’ notice is given

6.3. Airtelecom reserves the right to amend prices from time to time however we will endeavor to inform our customers timeously of any price changes that we may action.

6.4. The business hours of Airtelecom are Monday to Friday 8:00 to 17:00. Should you require assistance after hours you are welcome to contact us as per our contact details and a representative will assist you as soon as humanly possible.

We also offer technical support services to our customers after hours. In the event that support is needed, the fastest possible way to log technical queries is by sending an email to our helpdesk at support@airtelecom.co.za.

Alternatively you may reach us by phoning our office on 0878200688 and leaving a detailed message. The standby technician will assist with any technical queries and will be available daily until 21:00.

6.5. Any complaints can be lodged at complaints@airtelecom.co.za. as we would need this in writing in order to keep track of service delivery and to assure we give proper feedback and resolution. Do not hesitate to contact us in this regard or feel free to contact WAPA (www.wapa.org.za).

F7.1. All the above mentioned Airtelecom terms and conditions apply to Frogfoot Fibre products as well as the terms and conditions of Frogfoot.

7.2. Also take note of the following when considering any of the advertised Frogfoot Fibre products:

7.2.2. Premium uncapped connections  does not have monthly data thresholds. It is therefore more suitable for higher bandwidth users and legal (subscriber based) streaming e.g. DSTVNow, Showmax and Netflix services.

7.2.3. These FTTH (fibre to the home) connections are not suitable for aggregation or back- hauling use. For example, it is not meant for household-, corporate-, commercial- or ISP sharing.

7.2.4. The Frogfoot termination equipment installed remains the property of Frogfoot and will need to be returned upon cancellation of any Fibre services. Also, the customer is responsible for the safe keeping of all such installed equipment and will be required to replace or repair the equipment if it is damaged or stolen outside of the standard manufacturer’s warranty period. It is therefore suggested that the customer insure all relevant equipment accordingly.

7.2.5. If a fault or problem is caused by the customer due to negligence or any other reason and a call out by a Frogfoot technician is necessary, a fee of R 900.00 per hour will be levied against the customer’s account.

7.2.6. It is the customer’s responsibility to provide us with the correct address where the installation is required. If the customer provides an incorrect address and an installation is performed at this address, the customer will be responsible for all costs incurred to perform the installation at the incorrect address.

7.2.7. Where consent is required from the property owner, body corporate or landlord, consent must be obtained by the customer before ordering the installation. Any costs incurred in the delay of the installation due to consent not acquired by the customer will be levied against the customer’s account.

7.2.8. Additional once-off fees where applicable (including VAT):

From 1 February 2023 Frogfoot introduced a downgrade fee applicable to all service of R863.00 VAT Included: 
Substitution fee (reconnection at another address):  R1 725.00

These costs are subject to change at the discretion of Frogfoot at any time and Airtelecom will adjust the prices accordingly whenever these adjustments are announced by Frogfoot and notify our customers timeously of these adjustments.

3.1. You hereby unconditionally and irrevocably indemnify Airtelecom and agree to hold Airtelecom harmless against losses, damages, claims, liabilities, arising, suffered, or incurred by Airtelecom or instituted by Airtelecom as a result from:

3.1.1. Your negligent use of our services

3.1.2. Your failure to comply with our terms and conditions

3.1.3. Any unavailability of, or interruption in the services of Airtelecom

Please read our terms and conditions and if you have any questions or queries, please email us at admin@airtelecom.co.za